CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: gratefulsolezllc@gmail.com
or fill in our contact form:
FAQ
I’ve found the sneakers I want but can’t select my size
1. Make sure you are in the correct category based on your shoe size. Men's sizes/Women's sizes
2. Some sizes may not be available depending on the shoe you are trying to purchase.
Can you give me more information about the sneakers?
Any questions you have about any of our products can be answered through the Contact Us section at the bottom of the page.
Has my order been sent yet ?
You will receive a confirmation when your order has been shipped out and fulfilled. Shipping usually takes 2-3 business days but can take longer due to technical difficulties and/or order size
Can I track my order ?
Tracking will be available after our authentication process is complete and your order is headed your way.
How long will delivery take?
Delivery will take 5-7 business days in order for your product to be properly authenticated through our 3 step authentication process and delivered safely to you without major damages.
You’ve sent me the wrong items
Please Refer to FAQ #08
Which methods of payments can I use?
We accept Paypal, credit cards, apple pay, and Cash app (steps below). If these methods do not work for you send us a message in the Contact Us section at the bottom of the page and it will be handled from there.
Return Policy?
ALL SALES ARE FINAL! We are not and will not be responsible for (possible) shipping delays or you ordering the wrong size or shoe unless it is clear that WE ourselves sent you the incorrect item. If help is needed our contact information is at the bottom of this page.
Is it safe to order online?
Yes, all information trusted to us by our customers is secure and safe from any outside sources as long as you are purchasing from the correct website. Always be sure to note that the domain for our store is .shop NOT .com
Delivery - How much is it and how long does it take?
We offer standard shipping on all orders. Our price for is $20 which handles all packaging, labels, labor, and delivery fees.
Rather Pay using Cash App?
Step 1: Message the shoe, size, and full address (full name, city, street, state, zip code)
Step 2: Send payment in full to $Pedrogarcia804
Once this is completed and confirmed you will receive an order confirmation from us
Don't have a PayPal account?
Feel free to checkout using your debit or credit card via our PayPal link.
Checking out as a guest on PayPal is the fastest payment method (no account needed)
References?
Refer to the Facebook link at the bottom of the page. Click the link and go to the about section to see 450+ references
Size Conversions
